The Trusted Payments Operator

Quality Management

EBC adheres to stringent quality management standards inherited in our core values, exhibited in our actions and bolstered by robust corporate governance system

Quality inherited in our Core Values:

  • Commercial Mindset: We share a value-maximization mindset while transacting business with all stakeholders, focused on building sustainable long-term relationship with our stakeholders to support the growth of our business.
  • Effective Innovation: We emphasize on innovation and adaptability to differentiate ourselves and provide cutting-edge technologies and solutions to our customers.
  • Ethical Conduct: We confidently and consistently demonstrate honest and ethical conduct and that underlies our commitment to integral and well-preserved payments services, while adopting practical attitude towards objectives and delivery.
  • Customer Zeal: We strive to build mutually successful relationship with our customers through being mindful of their needs and expectations, where each of us has a customer inside or outside the organization, and motivated with passion to providing quality product or service.
  • Accountability: We take full responsibility to deliver efficient results for one-self, team and for our organization, while consistently aligning with corporate goals, objectives and standards.

Quality Exhibited in our Leadership Principles:

  • We are committed to providing the competent leadership, management practices and resources necessary for the proper creation of uncompromised organizational culture of quality.
  • We continuously develop our staff technical skills, competencies and knowledge through appropriate development programs so that everyone is motivated and is held responsible of the quality of their work.
  • We are committed to continual improvement based upon efficient business processes, measurements and best practices.

Quality controlled through Effective Governance:

  • We continuously embed a culture of effective governance and internal control, while embracing best practices in corporate governance
  • We ensure compliance to applicable local and global legislations regulating our complex business activities.
  • We rigorously address emerging and diverse risks surrounding our environment to mitigate its impact on our operations, customers and interested parties and to protect our corporate image as the leading reference emblem of the “Egyptian Fintech Solution Provider”.
  • We prioritize security and privacy in all aspects of operations which entails implementing stringent measures to protect customer data and sensitive financial information.